London,sixteenth January 2024; 
“Higher connectivity, every single day, for each buyer.”
The goal is at all times to offer the very best high quality of communication and repair to clients and the most effective worker expertise for Three UK groups.
At peak seasons and gross sales groups nonetheless want high quality coaching help to enhance expertise and enhance confidence, however time away from the front-line to take part in coaching just isn’t at all times practicable or fascinating.
Three UK has discovered an answer by working with Attensi on game-based coaching simulations that may be performed in brief bursts each time it’s handy for the person workers member, on cell units.
Senior Digital and Studying Supervisor, Gordon Weston
“The important thing factor is it’s in regards to the engagement and for a while we have now been in search of a way of gamifying our studying. Once I first noticed Attensi…I knew it was going to be good.” “For almost all of our clients, the one individuals they ever see are these which might be within the shops so these entrance of home workers getting it proper and actually participating with clients and actually getting the correct messages throughout is vastly necessary.”
The influence knowledge has been spectacular:
- 924 customers performed
- 40 minutes of playtime per person
- A mean of 6 repetitions per module
- Closing 81% of recognized information hole
Nikki Scarf, Senior Individuals Improvement Supervisor
“Attensi adjustments the best way individuals take into consideration studying. They wish to do it as a result of it doesn’t really feel boring. It doesn’t really feel like college. It’s not the normal technique.”
“To have studying that they will simply pull out of their again pocket, on their handset, they will do two minute video games – it was phenomenal.”
Evelyn Johnston Head of Area Midlands UK
“You go into the app. You possibly can study instantly. It’s achieved at your personal tempo, saves time – it’s extra environment friendly. It’s extra enjoyable. It’s participating.”
“Persons are our most necessary asset. That’s the distinction in why individuals select Three, as a result of our individuals do a implausible job of telling clients in regards to the model. They completely perceive the place a buyer is coming from. Now this studying platform goes to allow them to do this much more.”
Craig Miller, Head of Area Three UK,
“There has by no means been a extra necessary time for us to be sure that we stand out from a buyer expertise standpoint. The surroundings that we work in, the world that we reside in is now so, so totally different and clients have by no means been in additional want of help.”
Rosie Deakin, Strategic Account Supervisor – Shopper Europe, Attensi added;
“Three UK is main the best way in each the telecom sector and in worker engagement, so we’re delighted they selected Attensi to coach their groups who’re unfold throughout the UK. By adopting our simulated gamification platform and due to this fact by making coaching enjoyable, Three UK groups are difficult one another to win the very best completion rating. That is solely excellent news for Three UK as their groups are in a position to cope with points and queries of their quick paced roles and for the staff who’re having fun with a full competency of their work. We sit up for our ongoing work with Three UK to make sure their group is the most effective of their sector.”
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NOTES TO EDITORS
About Attensi
Attensi is a worldwide chief in game-based and simulation coaching with places of work in Oslo, London, Cologne, Stockholm and Boston. Attensi options are empowering individuals and organisations to turn out to be distinctive in 150+ nations in 50+ languages and 60M+ playthroughs.
About Three UK
Three UK launched in 2003 because the UK’s first 3G solely community. At this time Three UK is a connectivity firm that connects individuals to individuals, individuals to issues and issues to issues and has 10.3 million clients.
Our community at present covers 99% of the UK inhabitants and we supply 29% of the UK’s cell knowledge site visitors.
Three UK launched 5G in August 2019, and has been recognised by Ookla as having the UK’s quickest 5G community.
Three UK is a proud accomplice of Samaritans, the place it’s going to use the power of its community and know-how to attach 1 million individuals to emotional help.
Three Finest Wholesale Associate on the Cellular Trade Awards and Host Operator of the Yr at MVNO World Congress.
Three UK is a part of the CK Hutchison Holdings Ltd group of firms which has cell operations in 11 nations. We make use of greater than 4,800 individuals throughout our places of work in Studying and Glasgow and our 297 retail shops.