ServiceNow and Fujitsu Restricted have introduced a brand new dedication to launch modern cross-industry options designed to maximise worth for purchasers globally. The businesses will launch a brand new Fujitsu-ServiceNow Innovation Middle to concentrate on digital transformation and buyer success, and Fujitsu will increase its personal use of the Now Platform on its method to supply even larger worth to clients.
As organisations throughout industries evolve from a long time of guide work, legacy methods and restricted sources that gradual operations and impression providers, ServiceNow and Fujitsu will use automation to assist companies streamline siloed enterprise methods, functions and complicated enterprise processes. The businesses will first goal the manufacturing sector and convey to the market options to handle general Engineering Chain Administration (ECM) and Provide Chain Administration (SCM) operations.
To speed up innovation and growth, the Fujitsu-ServiceNow Innovation Middle will open in Kawasaki Metropolis, Japan, within the second half of 2024, the place the 2 corporations will concentrate on collaborating on new options for purchasers, implement advertising and marketing actions and drive mutual human useful resource growth to attain larger high quality buyer success. These efforts will initially concentrate on cloud-based choices that contribute to streamlining buyer operations and realising data-driven administration by combining ServiceNow’s complementary options with Fujitsu Uvance, a enterprise mannequin of Fujitsu that goals to develop companies and remedy societal points.
“Enterprises worldwide want a digital enterprise mannequin that frees up sources to gasoline innovation,” stated Invoice McDermott, the chairman and CEO at ServiceNow. “This presents a large alternative for our partnership with Fujitsu. ServiceNow’s modern, AI-first platform alongside Fujitsu’s deep {industry} experience and international scale, will carry unimaginable worth to our clients, turning their most complicated operational challenges into alternatives for development.”
Yoshinami Takahashi, a vp and COO for Uvance at Fujitsu Restricted, stated, “Fujitsu has been working with clients to enhance a variety of enterprise and societal challenges utilizing the highly effective ServiceNow platform. As we embark on this new partnership with ServiceNow, we’ll deepen the mixing of our respective applied sciences and sensible information, together with in areas like generative AI, as a part of our efforts to develop a digital society, one among Fujitsu’s materialities. The brand new cross-industry choices created by way of this partnership will present even larger worth to extra clients and society.”
To additional use ServiceNow as a strong, built-in platform, Fujitsu and ServiceNow will mix Fujitsu’s advisory providers known as “Fujitsu Buyer Advisory and Assist Excellence” (CASE) with the facility of ServiceNow Impression – a complete worth acceleration resolution from ServiceNow, to supply enhanced buyer assist. The insights gained from Impression’s international deployments, instruments and information may be translated into clients’ ServiceNow platforms by way of CASE’s skilled providers and can be globally obtainable later this 12 months.
As a ServiceNow buyer, Fujitsu plans to make use of instruments like Now Help AI to enhance the effectivity and automation of enterprise operations, and use the information gained to considerably streamline the event of modern new choices. For instance, Fujitsu expects that through the use of generative AI capabilities like Fujitsu Kozuchi and Now Help, they’ll cut back incidents by approx. 30%.
Touch upon this text through X: @IoTNow_