Updates added under.
A significant T-Cellular outage is stopping prospects from logging into their accounts and utilizing the corporate’s cell app.
T-Cellular customers attempting to entry their accounts obtain an error warning that the cell service’s web site has been “unplugged.”
“Oops, any individual unplugged the positioning. The location is presently unavailable. We’re engaged on it, however within the meantime please give us a name for something you want,” the error reads.
Earlier than this, prospects noticed a Conduktor error for T-Cellular’s Apache Kafka occasion retailer and stream-processing platform warning that the service routing the ‘account.t-mobile.com’ host and the T-Cellular for Enterprise web site at ‘tfb.t-mobile.com’ couldn’t be discovered.
“Uh oh! We will not discover the service to route this host handle to! Please test the deployment. If TLS is enabled, please validate certificates,” the error cautioned.
In keeping with an inner system difficulty alert seen by BleepingComputer, T-Cellular’s frontline groups additionally see sign-in and different errors in a number of functions.
These points began at 12:19 PM PT and influence the staff’ skill to course of activations, upgrades, account modifications, and funds.
Retail and buyer care T-Cellular staff are requested to inform prospects calling in to report these points that “we’re experiencing system challenges impacting our skill to course of almost all transactions.”
In June 2020, T-Cellular skilled one other main outage following a leased fiber circuit failure from a third-party supplier, leaving tens of 1000’s of T-Cellular customers with out an Web connection and blocking them from making or receiving calls.
Replace January 11, 19:01 EST: T-Cellular advised BleepingComputer that the outage is the results of a technical difficulty, not a cyberattack.
“This isn’t a cyberattack. It’s an inner technical difficulty that has briefly impacted some platforms. We’re working shortly to resolve it,” T-Cellular mentioned.
Replace January 11, 20:14 EST: T-Cellular advised BleepingComputer that the outage is now resolved and on-line accounts are actually accessible once more.