Google will likely be shutting down the Google Enterprise Profile chat and name historical past function on July 31, 2024. Google will cease permitting new chats to be initiated beginning on July 15, 2024 after which will completely disable the chat and name historical past options on July 31, 2024.
What Google mentioned. Google despatched out quite a few varieties of emails to companies, relying on in the event that they makes use of the chat or name historical past function. The e-mail says:
“We’re reaching out to share that we are going to be winding down Google’s chat and name historical past options in Google Enterprise Profile on July 31, 2024. We acknowledge this can be troublesome information – as we regularly enhance our instruments, we sometimes need to make troublesome choices which can influence the companies and companions we work with. It’s vital to us that Google stays a useful accomplice as you handle your small business and we stay dedicated to this mission.”
Necessary dates. Listed here are the upcoming dates you want to concentrate on:
- July 15, 2024: Searchers will now not be capable to begin new chat conversations with your small business from Google Maps or Google Search. Nonetheless, searchers which might be already in current chat conversations will likely be notified that chat will likely be phased out.
- July 31, 2024: The chat performance in Google Enterprise Profile will finish utterly and you’ll now not obtain new chat messages. Additionally, you will now not be capable to see your Google Enterprise Profile name historical past in Google Enterprise Profile.
Historical past obtain. You’ll be able to obtain your chat and name historical past from Google Enterprise Profiles, so you possibly can retailer them someplace. In some unspecified time in the future, Google will delete the historical past.
The e-mail. Here’s a screenshot of the e-mail I obtained:
Why we care. If you happen to used these options for your small business, please remember they’re going away quickly. Chances are you’ll wish to obtain your chat and name historical past earlier than the deadline, with the intention to archive that information in your CRM software program and database.