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[Shenzhen, China, April 18, 2024] Huawei just lately hosted a roundtable dialogue titled “Intelligence Accelerates ICT Operations Transformation” on the Huawei International Analyst Summit 2024. The occasion introduced collectively analysts and prospects from famend organizations equivalent to IDC, GlobalData, Analysys Mason, and ITSS to discover the methods by which clever applied sciences can revolutionize operation mannequin and expedite digital transformation by way of upgrades of Operations methods.
Strengthening International Community Reliability and Advancing New Technology Clever Operations
Lu Yu, President of Huawei Assurance and Operation Providers Area, stated that as a prime international supplier of ICT infrastructure, Huawei is dedicated to making sure the steady operation of consumers’ networks worldwide by way of skilled companies. Huawei invests billions of RMB yearly to facilitate and expedite the clever Operations transformation of world prospects.
Huawei supplies environment friendly buyer help by way of its international community of technical help facilities and spare elements facilities, providing 24/7 technical help utilizing processes like Difficulty to Decision (ITR) and platforms like NetCareCloud. By integrating AI and data graph applied sciences into community operation and upkeep situations, Huawei frequently improves its capability to foretell, stop, and resolve points, serving to our prospects to make sure the sleek operation of over 2,000 international key occasions, together with the Olympic Video games, World Cup, Asian Video games, and Hajji.
Huawei is working intently with TM Discussion board and international prospects to advance the brand new technology clever Operations transformation. By steady funding in cutting-edge applied sciences equivalent to generative synthetic intelligence (GenAI) and community digital twin (DTN), Huawei is integrating these improvements into particular O&M situations, upgrading its architectures and clever operation platforms like AUTIN and IMOC, and redefining the service-centric Operations indicator system. These efforts are serving to prospects rework their Operation fashions, enhance effectivity, and maximize advantages.
Accelerating Operations Transformation with New Enterprise Values, Providers, and Applied sciences
In response to Ye Rongchun, Director of Huawei’s Clever Operation Area, the growing complexity of communications service supplier (CSP) companies poses challenges for operations. Nonetheless, the emergence of recent applied sciences like GenAI presents alternatives for transformation. As extra CSPs undertake service-centric operations, Huawei has recognized the next key options for brand spanking new technology clever operations:
New enterprise values: As new companies emerge, new enterprise values and indicator methods are essential to measure operations outcomes. Huawei has developed the E.O.T mannequin for digital transformation primarily based on the TM Discussion board customary and framework. This mannequin proposes multidimensional enterprise worth indicators, starting from effectivity enchancment to income enhance and buyer satisfaction enchancment, to successfully measure enterprise outcomes.
New companies: Huawei has developed scenario-specific service options, together with ToB deterministic SLA assurance service, ToH service assurance service, and ToC service loss discount service, to make sure the supply of networks and companies. These options allow prospects to implement service-centric assurance alongside conventional community operations companies, thereby bettering general service high quality.
New applied sciences: The widespread adoption of recent applied sciences, together with GenAI, within the operations discipline nonetheless presents challenges equivalent to mannequin hallucination, inadequate high-quality corpora, and put in base reengineering. To deal with these challenges, Huawei has developed a collection of enormous mannequin purposes, together with role-based copilots and scenario-specific brokers, to help operation engineers, enhance buyer satisfaction, and allow CSPs to monetize on massive mannequin applied sciences.
Huawei is thrilled to announce that on the DTW Summit in coming June, Huawei, in collaboration with the TM Discussion board, main CSPs, and trade companions, will publish the New Technology Clever Operations White Paper 2.0. This up to date model will present beneficial insights into the enterprise practices and outcomes of service-centric operations transformation.
GenAI Drives Clever Operations Transformation of Hong Kong Telecom
Kam-Shing Fung, the Vice President of Digital Transformation at HKT, highlighted the numerous impression of GenAI and LLMs on the telecom trade. HKT has been using GenAI expertise since 2023 to remodel in direction of value-driven ChatOps and experience-driven operations. This modern answer has offered HKT with measurable advantages, aligning its operational agility and customer-centric operations methods.
Intelligence Empowers Business Operation Transformation
Lin Xiaobo, the Chief Architect of Business O&M, Huawei’s ICT Assurance and Operation Providers Area, acknowledged that the enterprise market is huge and various, with 1000’s of industries, every having distinctive O&M situations and necessities. To cater to those various wants, Huawei has been accumulating scenario-specific belongings in industries equivalent to authorities, finance, and transportation. This has enabled Huawei to advance its trade O&M service. Huawei gives the IMOC platform, which relies on triple chains (service chain, knowledge chain, and deployment chain) and allows the visualization and administration of ICT infrastructure and buyer enterprise, facilitating the digital transformation of industries.
Giant and Small Mannequin Collaboration Unlocks New Enterprise Values of O&M Functions
Liu Yuliang, Senior Architect of ICT Assurance and Operation Providers Area, introduced that Huawei has efficiently utilized small fashions to develop capabilities equivalent to multidimensional knowledge correlation, time sequence anomaly detection, and root alarm identification, which have successfully resolved varied particular O&M points. Not too long ago, Huawei has taken benefit of enormous mannequin applied sciences equivalent to chain of thought (CoT), corpus optimization, and retrieval-augmented technology (RAG), collaboration between massive and small fashions, and over 30 years of O&M data accumulation to construct O&M assistants for discipline upkeep engineers (FMEs), entrance places of work (FOs), and again places of work (BOs). These O&M assistants improve worker effectivity and effectiveness all through the worker journey and implement experience-driven O&M assurance all through the client journey, leading to a change of typical O&M fashions.
The roundtable concluded with an enthusiastic dialogue on the ICT operations indicator system, transformation pathways and enterprise practices, and purposes of enormous mannequin applied sciences.