For the Buyer Expertise workforce, a spotlight of Cisco Stay is at all times celebrating our clients’ improvements. Immediately, we’re thrilled to announce our eight most up-to-date Cisco CX Buyer Hero Award winners.
These clients have demonstrated excellence of their respective classes. They have been chosen from nominations acquired from throughout industries and the Americas area and we’re honored to showcase them today- congratulations to all our winners!
World Class Cybersecurity: Protection Intelligence Company
The World Class Cybersecurity award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen safety and proactively function, defend, and defend its IT infrastructure. The winner is Protection Intelligence Company, a Division of Protection fight help company. Dr. Jay Phipps and his workforce collaborated with Cisco Companies to boost safety measures and operational efficiencies which contributed to a strengthened cybersecurity posture, making certain their capability to take care of safe and dependable community operations within the face of evolving cyber threats. Additionally they achieved the excellence of being the primary authorities company to move the brand new compliance and enhanced safety framework, showcasing the effectiveness of the collaborative efforts and modernization initiatives.
Please be part of us in congratulating the Protection Intelligence Company!
Distinctive Innovation: Michigan Medication
The Distinctive Innovation award acknowledges a buyer that has achieved superb improvements by collaboration with Cisco CX.  The winner is Michigan Medication, a number one medical facility that has been on a quest to remodel the way forward for well being care by modern medical schooling, groundbreaking discoveries, and extraordinary care since 1848. Ben Crissman and his workforce labored with Cisco CX to revolutionize the connectivity panorama in a number of services with Open Roaming expertise. Now, gadgets actually join “seamlessly” with out consumer intervention. Because of the implementation, 400,000 gadgets are actually related, enabling mobile service for all customers, enormously bettering the affected person and worker expertise, and enhancing operational effectivity. Clinicians and workers members not have to fret about organising connections in the course of important duties or procedures. Care stays uninterrupted and clinicians can concentrate on what issues most. The change has additionally enhanced ROI of present infrastructure, improved scalability with Wifi 6E, and strengthened safety measures.
Please be part of us in congratulating Michigan Medication!
Excellent Automation: Dish Wi-fi
The Excellent Automation Award is introduced to a buyer who partnered with Cisco CX and dramatically reworked operations through the use of automation. The winner is Dish Wi-fi. Mike (Mac) McNamara, VP Head of Community Engineering, and his workforce partnered with Cisco CX to implement automation options comparable to Clever Take a look at Automation Framework (CXTAF), ensuing within the fast deployment of a greenfield, cloud-native, 5G community, connecting 70% of america inhabitants. Utilizing CX automation options and CXTAF, Dish can now generate check circumstances in simply minutes as a substitute of what beforehand took days to perform. The Dish Community Operations workforce can now carry out well being checks and troubleshooting throughout tens of 1000’s of gadgets in simply minutes, utilizing automation to cut back truck rolls and fixed use of discipline technicians. Now, upkeep home windows have been considerably diminished, typically by as much as 50 p.c. Moreover, CXTAF intelligently identifies patterns of failure, serving to to rapidly pinpoint the basis trigger.
Please be part of us in congratulating Mac and the Dish Wi-fi workforce!
Digital Transformation Luminary: Gilead
The Digital Transformation Luminary award highlights a buyer that has efficiently completed a formidable digital transformation by a partnership with Cisco CX. The winner of this award is Gilead, a worldwide biopharmaceutical chief. The corporate goals to be the biotech employer of selection as they work towards their imaginative and prescient of a more healthy world for all folks. Transformation for Gilead centered on transferring to a Community-as-a-Service (NaaS) mannequin to offer a world-class finish consumer expertise by a wireless-first technique. By means of collaboration with Cisco CX, Jim Prass, Senior Director Worldwide Infrastructure & Operations, and his workforce at Gilead are capable of decide to a Service Stage Settlement of 99.99% uptime at important websites. The safer, extra sustainable community surroundings has streamlined IT operations and optimized efficiencies. As well as, they’ve enabled safe hybrid work for 18,000 staff throughout 130 places in 34 nations. Because of the transformation initiative, they’re additionally projecting energy consumption financial savings of roughly 20% in help of Gilead’s sustainability objectives.
Please be part of us in congratulating Gilead!
Operational Excellence: BlackRock
This award acknowledges a buyer that’s realizing tangible and compelling outcomes by Success Tracks and CX Cloud. BlackRock is likely one of the world’s main suppliers of funding, advisory, and danger administration options. This fast-growing firm strives to encourage innovation and problem the norm. A safe and secure community and dependable community operations are important for BlackRock’s success. Visibility into the community helps present that stability and keep away from downtime. When BlackRock was opening a brand new headquarters in New York, Harpreet Chadha, World Community Operations Supervisor at BlackRock, and his workforce collaborated with Cisco CX to develop a complete adoption plan to onboard CX Cloud and join telemetry for speedy insights and danger visibility. Now, 85% of their community gadgets are seen in CX Cloud, enhancing visibility and optimizing operations with out incurring further prices. Additionally they aligned with Cisco product administration to offer essential suggestions requests and secured their early entry to new options, enabling them to repeatedly enhance community visibility and speed up ROI.
Please be part of us in congratulating BlackRock!
AI Trailblazer: Mass Basic Brigham
The AI Trailblazer award goes to a buyer that has demonstrated success in making ready its infrastructure to be an trade chief in AI, in collaboration with Cisco CX. Mass Basic Brigham is a world-renowned built-in healthcare system, constructed on the legacy of two main educational medical facilities. The group has launched into an initiative utilizing Cisco CX with objectives to modernize their community, develop sustainable digital operations that meet the present and future wants of sufferers, and assist optimize effectivity and efficacy for researchers who eat and use giant quantities of scientific and different information. The specified outcomes of this initiative shall be to drive operational efficiencies, optimize system connectivity, and reimagine the digital consumer expertise. By means of the usage of AI-powered instruments like ambient documentation, Mass Basic Brigham is enabling docs to boost the affected person expertise end-to-end and can also be supporting researchers who conduct deep analysis with AI to higher diagnose and deal with ailments. Mass Basic Brigham’s management within the AI house will proceed to help the supply of a superior affected person, care workforce, worker, and researcher expertise total.
Please be part of us in congratulating Mass Basic Brigham!
Sustainability Chief Award: T-Cellular
This award acknowledges a buyer that’s attaining their sustainability objectives by collaboration with Cisco CX. T-Cellular is the primary & largest nationwide 5G community. They’ve the purpose of net-zero emissions by 2040 by boosting operational effectivity by discount in upkeep, energy, and house prices whereas assembly the rising want for 5G and residential web to boost buyer expertise. Lori Ames, Vice President of Cloud, IP and Transport Improvement, and her workforce partnered with Cisco CX to speed up the deployment and refresh of the community. The CX engagement accelerated the deployment for T-Cellular, serving to accomplish the refresh in half the unique predicted time. This migration time financial savings accelerated the achievement of their Web-Zero emissions purpose, by a major discount in energy consumption and house, leading to important value financial savings. For his or her clients, this improved 5G expertise with no service disruptions gives the extra good thing about an enhanced buyer expertise bettering buyer acquisition and loyalty.
Please be part of us in congratulating T-Cellular!
Americas CX Buyer Hero of the 12 months: Lowe’s
The CX Buyer Hero of the 12 months award is our pinnacle award, for the shopper with the strongest total outcomes by collaborating with Cisco CX.
Lowe’s is likely one of the largest dwelling enchancment retailers on this planet. Shad Aul, Senior Supervisor of Community Engineering, and his workforce at Lowe’s try to place the shopper on the forefront of every part they do by supporting the foundational Infrastructure to deal with the wants of the enterprise and meet clients’ expectations. Towards that finish, Lowe’s has leveraged Cisco CX and collaboration providers to modernize its expertise to enhance buyer satisfaction with a seamless omnichannel expertise, enhance on-line gross sales, and to draw prime tech expertise. The revamp focuses on the contact heart, lowering expensive downtime and reducing upkeep prices. Lowe’s seamlessly moved 25 enterprise items and eight,781 brokers from a legacy on-prem answer to at least one consolidated SaaS platform, Cisco Webex Contact Heart Enterprise, with none interruption. This transfer is saving Lowe’s tens of millions in legacy license charges and chopping IT help prices. The brand new system has dealt with 1 million calls in Q1 2024, bettering scalability, reliability, and integration with present Cisco infrastructure, setting the stage for expanded buyer engagement, and future enhancements utilizing AI. Now, post-migration, Cisco Lifecycle Companies is accelerating time-to-value focusing on AI use circumstances and their corresponding outcomes, whereas delivering providers centered round these outcomes.
Please be part of us in congratulating Lowe’s!
Discover our Cisco CX Superheroes Immediately
To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers clients are reworking and innovating to drive influence of their organizations and the world over.
See a few of our most up-to-date tales right here:
- ANZ Financial institution- Enhancing worker and buyer expertise with community availability at one among Australia’s largest banks
- Deutsche Financial institution– Enhancing the shopper expertise by automation at Germany’s main monetary providers supplier
- Telecom Egypt– Efficiently serving to to make sure a secure, proactive, and sustainable community surroundings
In case you are inquisitive about sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
Don’t have a narrative to inform simply but? We might help you construct it, proper alongside along with your community!
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