Transferring contacts, calendar reminders and images to a brand new Galaxy system is a straightforward activity when leveraging Samsung’s knowledge switch app Good Change. Up till just lately, it was almost not possible to maneuver KakaoTalk conversations utilizing Good Change with out natively backing up data within the Korean messenger app. Many customers skilled inconveniences when they didn’t think about this drawback prematurely.
Now, Galaxy customers can depend on Good Change to securely and simply restore KakaoTalk knowledge. Samsung Newsroom met with Seungho Kang from the Expertise Planning Workforce, Cell eXperience (MX) Enterprise at Samsung Electronics, and Jiyoung Hwang, product supervisor and Speak Service planner at Kakao, to find how the 2 corporations collaborated to enhance the information switch expertise.
▲ (From left) Seungho Kang from Samsung and Jiyoung Hwang from Kakao
From Recovering Open Chat Messages to Simplifying the Account Verification Course of
Q: Good Change can now restore KakaoTalk conversations of their entirety. Please give us particulars in regards to the new operate.
Kang: When transferring knowledge between Galaxy gadgets by Good Change, customers can now simply restore their KakaoTalk conversations and associated media together with images and movies. The replace goes so far as to take care of the unread standing of texts. Moreover, it’s now potential to avoid wasting Open Chat messages — which was beforehand tough to allow.
Hwang: Galaxy customers will probably be significantly within the assist for Open Chat dialog restoration. As a result of versatile nature of the function, KakaoTalk didn’t assist any backup capabilities for Open Chat prior to now. Nevertheless, we determined to supply restoration assist for the primary time given the recognition of Open Chat amongst Android customers.
▲ Seungho Kang explains how he collaborated with Kakao
Q: How will this replace make the person expertise extra handy?
Kang: Beforehand, customers needed to restore KakaoTalk knowledge by a handbook or paid backup when the app was moved from their outdated telephone to a brand new one. As well as, the self-verification course of created a excessive barrier to entry for older customers and those that usually are not acquainted with the platform. Since each corporations have a standard purpose of enhancing person comfort — as Samsung desires to create an easy expertise for Galaxy customers organising new gadgets, and KakaoTalk hopes to optimize the app for extra handy messaging — we labored to alleviate the account verification course of.
Hwang: On this new replace, KakaoTalk customers solely have to finish the account verification course of as soon as. When the information has been transferred to their new system by Good Change, customers can enter their KakaoTalk account password to show the transferred knowledge is theirs. Every little thing will be merely and securely restored with this single verification step.
Person Comfort as a Shared Worth
Q: How did this collaboration between Samsung and KakaoTalk come about?
Kang: Customers have wished KakaoTalk knowledge restoration assist for a while now, however advanced knowledge safety and expertise insurance policies posed some challenges. Nevertheless, Samsung and Kakao agreed to develop updates on the finish of final 12 months — in a joint effort to enhance person comfort.
Hwang: We wished to launch the service as shortly as potential. In the course of the collaboration, we communicated in actual time by messenger and arranged our concepts as if we had been one group. We rigorously mentioned what facets every firm want to assist and methodically carried out improvement to launch the service on our goal date. For me, it was a memorable expertise as we had been in a position to full a cross-company collaboration in a short while interval.
▲ (From left) Jiyoung Hwang and Seungho Kang talk about their collaboration’s achievements.
Q: What was crucial facet of the event course of?
Hwang: Safety was essential. A good safety system is critical to reassure KakaoTalk customers that their knowledge will probably be protected within the case they lose their telephones. Each corporations deliberated over the easiest way to safeguard customers and their knowledge. In the long run, we streamlined the account verification course of and launched a system that will invalidate knowledge transfers if authentication was not carried out inside a sure time restrict.
▲ Jiyoung Hwang explains the significance of defending person knowledge.
Samsung and KakaoTalk: Devoted to a New Person Expertise
Q: Because the replace, have there been any memorable reactions?
Hwang: We’ve been monitoring the app for the reason that replace was launched, and seeing the optimistic evaluations and feedback makes me proud. Some persons are questioning what the following degree of restoration will appear like — which amuses me and makes me need to go away replies.
Kang: The response to the assist for Open Chat restoration has been outstanding, particularly since this operate was not potential earlier than. We anticipate to see much more favorable reactions from customers as new Galaxy gadgets are launched shifting ahead.
Q: How do you’re feeling in regards to the collaboration on this function? What are your future objectives?
Hwang: Collaboration between corporations with totally different pursuits and company cultures is uncommon and doesn’t come simple. I’ll keep in mind this expertise for a very long time since our partnership was made potential as a result of we each had our customers’ greatest pursuits in thoughts.
Kang: This significant expertise will function a information for different collaborations sooner or later as we attempt to supply higher buyer experiences. I’d like to listen to customers say, “I can purchase a brand new Galaxy telephone with out worrying as a result of Good Change will handle the information switch for me.” Along with messenger apps resembling KakaoTalk, Samsung is teaming up with apps from varied industries to additional enhance how customers switch knowledge. Preserve a watch out for updates from Good Change to see who we will probably be working with subsequent!
Dedicated to offering a satisfying expertise for all, Samsung is at all times listening to the voices of Galaxy customers and in search of open collaborations and product enhancements. Please comply with the information under to learn to use the KakaoTalk restoration function by Good Change.
* KakaoTalk knowledge switch is barely potential between Galaxy gadgets.
* KakaoTalk knowledge transfers usually are not supported from different gadgets with the “Use with One other Machine” function.
* Knowledge is not going to be restored if KakaoTalk is already put in on the brand new system (take away it and reinstall by Good Change).
* Logins from different gadgets will probably be erased when the Kakao account verification is accomplished on the brand new system.