In accordance with a tweet from @StellaFudge (through MacRumors), who apparently works at an Apple Licensed Service Supplier, Apple has despatched out an inside memo to those licensed restore retailers to allow them to know that the corporate is conscious of a difficulty with the Apple Watch fashions launched final yr.
The memo, which was obtained by MacRumors, says “Some clients might report their Apple Watch Collection 9 or Apple Watch Extremely 2 is experiencing false touches on their show.” Apple provides that some clients would possibly say that their Apple Watch mannequin is experiencing “ghost touches.” House owners of impacted Apple Watch fashions say that the display screen will “bounce erratically” or take different actions even when the person has not interacted with the machine. The issue may trigger customers to be unable to enter their passcode or have an unintended cellphone name made.
Apple is telling technicians to not substitute Apple Watch Collection 9 and Extremely 2 fashions with contact points
The tweet from @StellaFudge notes that Apple has advised technicians working at licensed service facilities and, we assume, at Apple Shops as nicely, to not substitute any Apple Watch Collection 9 or Apple Extremely 2 models exhibiting this drawback. As an alternative, Apple is telling technicians to tell clients that Apple will quickly be issuing a software program replace that may resolve the issue.
With that in thoughts, Apple is telling Apple Watch house owners to guarantee that they hold their gadgets up to date and operating the newest model of watchOS, particularly because the contact situation is anticipated to be mounted through a software program replace. Apple did not give a timeframe as to once we can anticipate the replace to reach. Nonetheless, the corporate is recommending that these experiencing this drawback on their Apple Watch Collection 9 or Apple Watch Extremely 2 pressure restart their timepieces to see if that helps remedy the issue earlier than any replace is shipped.
To pressure restart both Apple Watch mannequin, maintain down the Digital Crown and the aspect button on the similar time for no less than 10 seconds, till the Apple emblem seems. If this does not rid your Apple Watch of the “ghost contact” situation, you’ll have to be affected person and await Apple to push out a software program replace aimed toward exterminating this bug.