At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Monitor for FY24.
This improve enriches each stage of this system with a profound understanding of the newest technological developments. Our purpose with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the great know-how required to beat the challenges of right this moment’s technological surroundings. Let’s dive into the main points of what Assist Enablement at Black Belt seems like:
Stage 1: Foundational Assist Expertise
- Self-Diagnosing Points: Study to determine and troubleshoot widespread issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers the way to arrange and handle Good Accounts, in addition to the way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- How one can Interact TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Assist Methods
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting expertise to deal with widespread technical points.
- Greatest Practices: Study one of the best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by sensible software.
- Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Assist Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest expertise traits and sensible insights, we be certain that our companions are well-equipped to ship distinctive help and preserve clean operations for his or her prospects.
Go to the Black Belt Academy right this moment to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your manner.
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