Amdocs has introduced Amdocs CPQ Professional, its next-generation configure-price-quote software program that empowers communications service suppliers (CSPs) to ship superior enterprise providers to companies of all kinds. This resolution harnesses the ability of generative AI capabilities, enabling CSPs to supply extremely tailor-made and environment friendly providers.
Underpinned by Amdocs’ generative AI platform, amAIz, CPQ Professional aligns with Amdocs’ technique of advancing generative AI co-pilot use circumstances throughout the communications {industry}, bringing decreased time to market, enhanced effectivity and next-level buyer expertise by service differentiation throughout its services portfolio. Moreover, this launch strengthens Amdocs’ CES portfolio by utilizing its present partnerships with Microsoft and NVIDIA, increasing the mixing of generative AI capabilities.
“We imagine in generative AI’s capacity to remodel the telecom {industry} and improve experiences for enterprises and customers alike,” mentioned Anthony Goonetilleke, a gaggle president of expertise and head of technique at Amdocs. “CPQ Professional is without doubt one of the {industry}’s first generative AI-infused CPQ purposes meticulously crafted for CSPs. It empowers our clients to seize and speed up enterprise income alternatives, extending past simply connectivity to embody new digital and e-commerce providers and network-based value-added providers.”
Designed for CSPs, Amdocs CPQ Professional superior capabilities embrace:
- Telco-native generative AI co-pilot delivers a streamlined enterprise gross sales expertise, together with the flexibility to create proposals with formulation, optimised pricing, and summarised agreements with phrases and circumstances, lowering the general gross sales course of period. Improved service supply time and accuracy which can drive value discount, probably leading to enhanced profitability, bringing new, monetizable alternatives to life.
- Companion ecosystem monetisation, enabling CSPs to construct compelling, partner-enriched B2B options, empowering gross sales groups to create distinctive choices for patrons.
- Licensed pre-integration with gross sales, ordering, fulfilment, and billing methods to ship an end-to-end expertise.
- Enabling CSPs to commercialise superior expertise past connectivity, bringing new merchandise in areas like IoT, safety, and extra.
- Assist for easy to complicated orders to help with a variety of enterprise segments.
“As a way to evolve alongside new enterprise alternatives, CSPs should prioritise the adoption of AI-powered industry-specific CPQ methods tailor-made to help their dynamic worth chains, together with B2B2X and wholesale fashions,” mentioned Raúl Simmons Pérez, a analysis analyst at Analysys Mason. “CSPs might want to discover companions that may present a catalogue-driven, dynamic CPQ reply that’s able to navigating the intricate complexities inherent within the evolution of the CSP worth chain.”
Amdocs CPQ Professional additionally varieties a part of the joint Amdocs and Microsoft Buyer Engagement Platform. This collaboration brings collectively Microsoft’s Dynamics 365 automation and collaboration instruments, and Amdocs’ end-to-end enterprise formulation to create an AI-enhanced, pre-integrated, and telco-verticalized resolution that gives a buyer expertise.
Amdocs might be showcasing CPQ Professional and different options on the Cellular World Congress Barcelona, February 26-29, 2024.
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