Expensive Buyer,
Out of an abundance of warning, we’re reaching out immediately to ask that you just instantly cease utilizing and charging your Cost Case Accent as a result of a problem with sure battery cells for the Cost Case Accent.
Upon receiving a single report of a charging subject whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a top quality subject with the battery cell provided by a third-party vendor utilized in your Cost Case Accent.
Our investigation decided that the battery provider was now not assembly our high quality requirements and that there’s a potential that sure battery cells provided by this vendor might pose a fireplace security threat. Because of this, we instantly disqualified this battery vendor whereas we work to establish a brand new vendor to keep away from such points and keep our top quality requirements.
The difficulty recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.
Importantly, Humane’s AI Pin, its Battery Booster(s), and Cost Pad will not be affected because the disqualified vendor doesn’t provide batteries or some other parts of these Humane merchandise and are protected for continued use.
Whereas we all know this may increasingly trigger an inconvenience to you, buyer security is our precedence at Humane. We design AI Pin and associated equipment with security high of thoughts, and rigorously take a look at and certify them to relevant US and worldwide security requirements.
We respect your understanding and will likely be offering you with two extra months freed from the Humane subscription.
Relaxation assured we’re dedicated to your security and satisfaction and can share extra data when now we have concluded our investigation.
The Humane Staff
The AI Pin, priced at $700, is marketed as a cutting-edge wearable machine designed to harness the facility of AI in on a regular basis life. It boasts options like real-time translation, superior voice instructions, and seamless utilization with no display. The AI Pin is a part of a rising development of AI-enhanced private devices that promise to make expertise extra intuitive and accessible.