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At AWS re:Invent 2023, we previewed Amazon Q Enterprise, a generative synthetic intelligence (generative AI)–powered assistant that may reply questions, present summaries, generate content material, and securely full duties based mostly on knowledge and knowledge in your enterprise techniques.
With Amazon Q Enterprise, you’ll be able to deploy a safe, non-public, generative AI assistant that empowers your group’s customers to be extra inventive, data-driven, environment friendly, ready, and productive. In the course of the preview, we heard plenty of buyer suggestions and used that suggestions to prioritize our enhancements to the service.
At this time, we’re asserting the overall availability of Amazon Q Enterprise with many new options, together with customized plugins, and a preview of Amazon Q Apps, generative AI–powered custom-made and sharable functions utilizing pure language in a single step to your group.
On this weblog put up, I’ll briefly introduce the important thing options of Amazon Q Enterprise with the brand new options now out there and try the options of Amazon Q Apps. Let’s get began!
Introducing Amazon Q Enterprise
Amazon Q Enterprise connects seamlessly to over 40 well-liked enterprise knowledge sources and shops doc and permission data, together with Amazon Easy Storage Service (Amazon S3), Microsoft 365, and Salesforce. It ensures that you simply entry content material securely with present credentials utilizing single sign-on, in line with your permissions, and likewise consists of enterprise-level entry controls.
Amazon Q Enterprise makes it simple for customers to get solutions to questions like firm insurance policies, merchandise, enterprise outcomes, or code, utilizing its web-based chat assistant. You may level Amazon Q Enterprise at your enterprise knowledge repositories, and it’ll search throughout all knowledge, summarize logically, analyze tendencies, and interact in dialog with customers.
With Amazon Q Enterprise, you’ll be able to construct safe and personal generative AI assistants with enterprise-grade entry controls at scale. It’s also possible to use administrative guardrails, doc enrichment, and relevance tuning to customise and management responses which can be constant along with your firm’s pointers.
Listed below are the important thing options of Amazon Q Enterprise with new options now out there:
Finish-user internet expertise
With the built-in internet expertise, you’ll be able to ask a query, obtain a response, after which ask follow-up questions and add new data with in-text supply citations whereas protecting the context from the earlier reply. You may solely get a response from knowledge sources that you’ve entry to.
With basic availability, we’re introducing a brand new content material creation mode within the internet expertise. On this mode, Amazon Q Enterprise doesn’t use or entry the enterprise content material however as an alternative makes use of generative AI fashions constructed into Amazon Q Enterprise for inventive use circumstances resembling summarization of responses and crafting personalised emails. To make use of the content material creation mode, you’ll be able to flip off Reply from permitted sources within the dialog settings.
To be taught extra, go to Utilizing an Amazon Q Enterprise internet expertise and Customizing an Amazon Q Enterprise internet expertise within the AWS documentation.
Pre-built knowledge connectors and plugins
You may join, index, and sync your enterprise knowledge utilizing over 40 pre-built knowledge connectors or an Amazon Kendra retriever, in addition to internet crawling or importing your paperwork instantly.
Amazon Q Enterprise ingests content material utilizing a built-in semantic doc retriever. It additionally retrieves and respects permission data resembling entry management lists (ACLs) to permit it to handle entry to the info after retrieval. When the info is ingested, your knowledge is secured with the Service-managed key of AWS Key Administration Service (AWS KMS).
You may configure plugins to carry out actions in enterprise techniques, together with Jira, Salesforce, ServiceNow, and Zendesk. Customers can create a Jira difficulty or a Salesforce case whereas chatting within the chat assistant. It’s also possible to deploy a Microsoft Groups gateway or a Slack gateway to make use of an Amazon Q Enterprise assistant in your groups or channels.
With basic availability, you’ll be able to construct customized plugins to connect with any third-party software via APIs in order that customers can use pure language prompts to carry out actions resembling submitting time-off requests or sending assembly invitations instantly via Amazon Q Enterprise assistant. Customers may search real-time knowledge, resembling time-off balances, scheduled conferences, and extra.
Whenever you select Customized plugin, you’ll be able to outline an OpenAPI schema to attach your third-party software. You may add the OpenAPI schema to Amazon S3 or copy it to the Amazon Q Enterprise console in-line schema editor appropriate with the Swagger OpenAPI specification.
To be taught extra, go to Information supply connectors and Configure plugins within the AWS documentation.
Admin management and guardrails
You may configure international controls to provide customers the choice to both generate massive language mannequin (LLM)-only responses or generate responses from related knowledge sources. You may specify whether or not all chat responses will likely be generated utilizing solely enterprise knowledge or whether or not your software may use its underlying LLM to generate responses when it may’t discover solutions in your enterprise knowledge. It’s also possible to block particular phrases.
With topic-level controls, you’ll be able to specify restricted matters and configure habits guidelines in response to the matters, resembling answering utilizing enterprise knowledge or blocking fully.
To be taught extra, go to Admin management and guardrails within the AWS documentation.
You may alter doc metadata or attributes and content material throughout the doc ingestion course of by configuring primary logic to specify a metadata subject title, choose a situation, and enter or choose a price and goal actions, resembling replace or delete. It’s also possible to use AWS Lambda capabilities to control doc fields and content material, resembling utilizing optical character recognition (OCR) to extract textual content from photographs.
To be taught extra, go to Doc attributes and kinds in Amazon Q Enterprise and Doc enrichment in Amazon Q Enterprise within the AWS documentation.
Enhanced enterprise-grade safety and administration
Beginning April 30, you have to to make use of AWS IAM Id Heart for consumer identification administration of all new functions quite than utilizing the legacy identification administration. You may securely join your workforce to Amazon Q Enterprise functions both within the internet expertise or your personal interface.
It’s also possible to centrally handle workforce entry utilizing IAM Id Heart alongside your present IAM roles and insurance policies. Because the variety of your accounts scales, IAM Id Heart offers you the choice to make use of it as a single place to handle consumer entry to all of your functions. To be taught extra, go to Organising Amazon Q Enterprise with IAM Id Heart within the AWS documentation.
At basic availability, Amazon Q Enterprise is now built-in with varied AWS companies to securely join and retailer the info and simply deploy and monitor entry logs.
You should utilize AWS PrivateLink to entry Amazon Q Enterprise securely in your Amazon Digital Non-public Cloud (Amazon VPC) atmosphere utilizing a VPC endpoint. You should utilize the Amazon Q Enterprise template for AWS CloudFormation to simply automate the creation and provisioning of infrastructure sources. It’s also possible to use AWS CloudTrail to file actions taken by a consumer, function, or AWS service in Amazon Q Enterprise.
Additionally, we help Federal Info Processing Requirements (FIPS) endpoints, based mostly on the US and Canadian authorities requirements and safety necessities for cryptographic modules that shield delicate data.
To be taught extra, go to Safety in Amazon Q Enterprise and Monitoring Amazon Q Enterprise within the AWS documentation.
Construct and share apps with new Amazon Q Apps (preview)
At this time we’re asserting the preview of Amazon Q Apps, a brand new functionality inside Amazon Q Enterprise to your group’s customers to simply and shortly create generative AI-powered apps based mostly on firm knowledge, with out requiring any prior coding expertise.
With Amazon Q Apps, customers merely describe the app they need, in pure language, or they’ll take an present dialog the place Amazon Q Enterprise helped them remedy an issue. With just a few clicks, Amazon Q Enterprise will immediately generate an app that accomplishes their desired activity that may be simply shared throughout their group.
If you’re conversant in PartyRock, you’ll be able to simply use this code-free builder with the additional benefit of connecting it to your enterprise knowledge already with Amazon Q Enterprise.
To create a brand new Amazon Q App, select Apps in your internet expertise and enter a easy textual content expression for a activity within the enter field. You may check out samples, resembling a content material creator, interview query generator, assembly word summarizer, and grammar checker.
I’ll make a doc assistant to assessment and proper a doc utilizing the next immediate:
You’re a skilled editor tasked with reviewing and correcting a doc for grammatical errors, spelling errors, and inconsistencies in type and tone. Given a file, your aim is to advocate adjustments to make sure that the doc adheres to the best requirements of writing whereas preserving the creator’s authentic intent and that means. It’s best to present a numbered record for all instructed revisions and the supporting cause.
Whenever you select the Generate button, a doc enhancing assistant app will likely be robotically generated with two playing cards—one to add a doc file as an enter and one other textual content output card that provides edit recommendations.
Whenever you select the Add card button, you’ll be able to add extra playing cards, resembling a consumer enter, textual content output, file add, or pre-configured plugin by your administrator. If you wish to create a Jira ticket to request publishing a put up within the company weblog channel as an creator, you’ll be able to add a Jira Plugin with the results of edited recommendations from the uploaded file.
As soon as you’re able to share the app, select the Publish button. You may securely share this app to your group’s catalog for others to make use of, enhancing productiveness. Your colleagues can select shared apps, modify them, and publish their very own variations to the organizational catalog as an alternative of ranging from scratch.
Select Library to see all the printed Amazon Q Apps. You may search the catalog by labels and open your favourite apps.
Amazon Q Apps inherit sturdy safety and governance controls from Amazon Q Enterprise, together with consumer authentication and entry controls, which empower organizations to soundly share apps throughout capabilities that warrant ruled collaboration and innovation.
Within the administrator console, you’ll be able to see your Amazon Q Apps and management or take away them from the library.
To be taught extra, go to Amazon Q Apps within the AWS documentation.
Now out there
Amazon Q Enterprise is usually out there in the present day within the US East (N. Virginia) and US West (Oregon) Areas. We’re launching two pricing subscription choices.
The Amazon Q Enterprise Lite ($3/consumer/month) subscription gives customers entry to the fundamental performance of Amazon Q Enterprise.
The Amazon Enterprise Professional ($20/consumer/month) subscription will get customers entry to all options of Amazon Q Enterprise, in addition to Amazon Q Apps (preview) and Amazon Q in QuickSight (Reader Professional), which reinforces enterprise analyst and enterprise consumer productiveness utilizing generative enterprise intelligence capabilities.
You should utilize the free trial (50 customers for 60 days) to experiment with Amazon Q Enterprise. For extra details about pricing choices, go to Amazon Q Enterprise Plan web page.
To be taught extra about Amazon Q Enterprise, you’ll be able to research Amazon Q Enterprise Getting Began, a free, self-paced digital course on AWS Talent Builder and Amazon Q Developer Heart to get extra pattern codes.
Give it a strive within the Amazon Q Enterprise console in the present day! For extra data, go to the Amazon Q Enterprise product web page and the Person Information within the AWS documentation. Present suggestions to AWS re:Publish for Amazon Q or via your traditional AWS help contacts.
— Channy