Picture by FreepikVOZIQ AI not too long ago concluded the chief evaluate assembly with Hawx’s management workforce, the place VOZIQ AI’s chief knowledge scientist, Vasudeva Akula, rolled out a 365-day roadmap for proactive buyer expertise administration, proactive renewals and loyalty administration, utilizing AI pushed insights for every buyer.
Matthew Mehr, the president and co-founder at Hawx, mentioned, “We’ve not too long ago rolled out the VOZIQ AI resolution to observe attrition danger and proactively deal with buyer points to increase buyer lifetime. We’re glad to see that the VOZIQ AI workforce carried out the AI resolution inside 90 days from the day we shared knowledge from our knowledge warehouse. This new intelligence is a superb addition to our suite of instruments that assist us design initiatives to exceed our prospects’ expectations and solidify our dedication to delivering top-quality pest management companies for properties and companies nationwide. We consider that our partnership with VOZIQ AI will assist us use superior AI expertise to rework how the enterprise operates and unlock new progress potentialities.”
The 365-day roadmap for AI-enabled buyer retention transformation is predicated on an in depth 90-day evaluation and integration of Hawx’s knowledge sources with VOZIQ AI’s cloud-based predictive intelligence platform and subsequent improvement of predictive fashions to proactively enhance CLV features via 2024.
The roadmap encompasses:
- Implementation of churn prediction fashions based mostly on historic knowledge and VOZIQ AI’s third-party enrichments (worth, dimension and site of the house and the highest pests within the space)
- Deploying a contact-centre agent UI that shows buyer danger and income alternatives
- Implementation of promoting methods and IT integrations to scale up renewals
- Optimisation of monetary metrics reminiscent of Buyer Lifetime Worth based mostly on historic knowledge.
“We’re delighted to be part of Hawx Pest Management’s AI-enabled transformation journey. This partnership is one other validation for VOZIQ AI’s unmatched experience in utilizing AI expertise to assist subscription companies to guard and develop their buyer lifetime worth. Our AI Centre of Excellence (ACE) will work as an extension of the Hawx workforce to handle the AI resolution, enhance the retention metrics and develop enterprise worth by enhancing buyer lifetime worth,” mentioned Vasudeva Akula, the chief knowledge scientist at VOZIQ AI.
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